Q:Installation service
A:Due to the pandemic and the travel restriction of a different
country, the filed installation service is not avail-able now, but
we will provide video and online install support.
Q: The warranty time
A: A one-year warranty will be provided.
Q: After-service within warranty
A:For after-sales service, we will be provided: Video installation
support, commissioning and training, free spare parts, and online
support, video technical support
Q: After-service the one-year warranty
A: After the warranty expired, we will still provide video and
online technical support to assist customers, but the spare parts
will . We can also provide field service for you, but the salary
need to pay for our technicians for each person.
Q: The parts have broken within warranty
A:Expect for consumables like ultrasound, blades, and scissors. We
would provide the free spare parts within the warranty.
Q:Machine operation problem
A:If you have any problems during the operation, you can contact
our customer service at any time. Our engineers will provide the
solution and online support according to your description.
Q:Logistic service
A:Logistic service is available in railway, sea cargo and air
freight, to deliver the product to your destination in time and
security. We have cooperated with many reliable third-party
logistic service companies. We can provide customized logistic
service, according to your equipment.
Q:Machine larbour require
A:1. For the auto mask machine, general needs at least one worker
for one set of machine. The worker's job is to refill in the raw
materials, monitor the machine operate situation and pick up the
final product.
2. For the semi-auto mask machine, general needs one to two workers
for one set of machine.The worker's job is to refill in the raw
materials, check the machine operate situation and pick up the
final products.
3. For the manual mask machine, general needs one worker for one
machine and the worker number will based on the machine you have.
The worker's job is to refill in the raw materials, operate the
machine situation and pick up the final product.
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